Information

T grupp AS
Lastekodu 46
10144 Tallinn, Estonia
Reg. no: 10396045
E-mail: info@tpilet.ee

Information about timetables and ticket prices:

  • by email info@tpilet.ee
  • paid helpline 12550 (open daily from 8 am to 8 pm). You will be charged 0.30€/minute, plus local call charges imposed by your telephone operator and connection fees based on your service package (for example Telia: 0,3196€/min, Tele2 0,30€/min, Elisa 0,62€/min. – according to 24.03.2016).

In questions regarding technical problems and for questions related to the contracts concluded with the consumers, please contact us via e-mail info@tpilet.ee or probleem@tpilet.ee or during workdays between 9.00-17.00 via phone +372 681 3409 (regular rate).

 

How can I receive information by phone?

You can call the 12550 (calls from abroad + 372 6 800 900) paid helpline to receive information about tickets and timetables; the helpline is open every day from 8 am to 8 pm. You will be charged 0.30€/minute, plus local call charges imposed by your telephone operator and connection fees based on your service package (for example Telia: 0,3196€/min, Tele2 0,30€/min, Elisa 0,62€/min. – according to 24.03.2016).

Questions related to contracts concluded with the consumers can be addressed to us via phone +372 681 3409 (regular rate) on working days from 9 am – 5 pm.

Whom should I contact regarding technical issues?

Contact www.tpilet.ee technical support by calling +372 681 3405 and by writing to probleem@tpilet.ee (on working days from 9 am – 5 pm).

Where to turn in the case of complaints?

To solve problems regarding bought tickets, please write to us via e-mail info@tpilet.ee or contact us during workdays from 9 am – 5 pm via phone + 372 6813 409. It is also possible for the customers to turn to consumer disputes committee operating under Tarbijakaitseamet (National Consumer Protection). From 15.02.2016 it is also possible to submit the complaint via European Union consumer disputes online service centre (http://ec.europa.eu/odr).

Why does the price of a ticket for the same trip sometimes change?

A number of bus companies have implemented dynamic pricing schemes which mean that the ticket price depends on demand and the time when the ticket is purchased. If you make your travel plans early you are more likely to get low priced tickets. If your travel plans are solid we strongly recommend you to buy your tickets right away. Please select a specific date at the upper section of a web page to see current prices. Please consider that only a limited number of tickets are available at each price category and the price will change as soon as somebody purchases the last ticket in a currently displayed price category.

Will the price be the same if I buy the ticket from the bus instead of webshop or mobile app?

The prices which are shown in Tpilet electronic sales channels only apply upon buying ticket from webshop or via mobile app.  T grupp AS cannot guarantee that upon buying a ticket form the bus the price will be the same as shown on website or in app.

What does “Pre-sales tickets sold out“ mean?

This notice indicates that the tickets that have been allocated for sale on Tpilet.ee website and in bus terminal counters have been sold out. However, depending on the bus operator, some tickets might be available for purchase from the bus driver. Bus operators Arilix OÜ, Eesti Buss OÜ (i.e. Simple Express and SEBE), Lux Express AS, Estonian Lines OÜ and Vahesaar OÜ have allocated all available seats for pre-sales. Consequently, in their cases, this also means that no tickets are available for purchase from the bus driver.

Can I board a bus directly with a ticket purchased on my mobile?

Tickets purchased from ticket offices, vending machines and Tpilet.ee webshop must be presented in hard copy upon boarding a bus. As an exception you can also present pdf format ticket on your smartphone when boarding  a bus of any following bus operator: Arilix OÜ, Eesti Buss OÜ, Lux Express Estonia AS, Sarbuss AS, Sareta AS, Taisto Liinid OÜ, Taisto Express OÜ ja Estonian Lines OÜ; Hansa Bussiliinid AS ja Hansabuss AS. NB! SMS is not considered as an electronic ticket.

When holding a ticket which is purchased with a mobile application available from 1 June 2017 you can directly board a bus by presenting a ticket from the app.

Up until what point in time can I purchase a ticket at the ticket office?

Tickets can be sold in advance at the ticket office up until 5 minutes before the departure of the bus.

However, we advise all passengers to arrive at the bus station (regardless of whether a ticket has already been purchased or not) for at least 15 minutes before the departure of the bus.

Can I book my ticket in advance?

The T-pilet (T-ticket) system does not offer booking options. Therefore, it is advisable to purchase the ticket online to make sure that the desired seat on the bus is secured.

How long in advance can I buy my tickets online?

Tickets can be purchased 10 to 30 days in advance (depending on the carrier).

Online sales will be closed 15-60 minutes before the scheduled departure (depending on the carrier).

Why is the information about some bus routes missing from your system?

Our database currently includes information about the bus routes that are linked to the ticket sales offices serviced by T grupp AS. Currently, there are eleven towns linked to our system: Tallinn, Tartu, Võru, Rakvere, Narva, Jõhvi, Haapsalu, Pärnu, Valga, Sillamäe and Viljandi.

Information about the county routes of Harjumaa, departing from the Baltic Railway Station, are only available by calling +372 641 8218.

How are the bus tickets redeemed?

Please refer to the most convenient bus station ticket office to return tickets purchased from the ticket office. The T-pilet system page Return ticket can be used to return tickets that were purchased online.

How can I return a ticket that was purchased with a smartphone?

Tickets that are purchased via electronic channels can be returned only via the same sales channel and same way as they were purchased. In case you have purchased a ticket via Tpilet mobile application that was downloaded before 28 May 2017, then such ticket can only be returned using the same application or mobile version of Tpilet web shop. In order to do so please select menu item „Info“ from the menu button at upper left corner. Then select ‘Ticket refund’ from the same menu.

Tickets which are bought by using Tpilet mobile application that was download after 1 June 2017 can be returned by simply selecting RETURN TICKET in the app.

What are the rules for returning tickets?

To return a ticket purchased from a bus station:

  • 100% of the ticket price will be refunded on tickets that are returned at least 24 hours before the scheduled departure, at the latest.
  • 60% of the ticket price will be refunded on tickets returned up to 5 minutes before the scheduled departure, at the latest.

To return a ticket purchased online (up to 60 minutes before the scheduled departure of the bus):

  • Regardless of the value of your shopping basket, you will be charged €1 redemption fee per ticket. The money will be transferred back within three working days.
  • Depending on the rules established by the bus company, a refund fee can apply. Please take a look at carrier rules.

NB! It is not possible to change bus tickets!

In which bus stations can I print out my ticket that has been purchased online? Can I have my ticket printed in the ticket office?

The ticket can be printed using the bar code or the ticket number in the self-service ticket offices at the bus stations in Tallinn and Tartu during their open hours. In standard ticket offices, this can be done during the open hours of such offices (in the following bus stations: Haapsalu, Jõhvi, Narva, Rakvere, Sillamäe, Valga, Võru, Viljandi and in Pärnu Cargobus salespoint) by giving your ticket number.

Where can I board the bus using the printed tickets?

Currently, the tickets that have been printed out by the customers are only accepted on the buses of Arilix OÜ, Bussipartner OÜ, Bussiproff OÜ, Ekspress Auto L OÜ, Forcen Grupp OÜ, GoBus AS, Hansabuss AS, Kalle Bussid OÜ, M.K.Reis-X OÜ, MK Autobuss AS, Mulgi Reisid AS, Presto OÜ, Sarbuss AS, SEBE AS, Sirel Reisid OÜ, Taisto Express OÜ, Taisto Transport AS and Vahesaar OÜ.

What happens if I’ve made a mistake with my purchase transaction and want to have my transfer refunded?

If there is an error in any stage of the transaction or the transaction has taken more than 12 minutes and the page is not being directed back to the merchant for the redeeming of the ticket, it is possible to get a refund by sending an email to probleem@tpilet.ee with the information of the trip (date, time, route, discounts) and the transaction record in a pdf-format.

Why is a service fee of 1€ imposed on zero tickets?

A real payment must take place in the Internet bank for the transaction to be approved, so it is not possible to ”sell” tickets online and in self-service stations without a charge. We’ve imposed a 1€ service charge to cover all the bank and other service charges that are related to the transaction. Tickets that give the right of free travel can be redeemed from all of the bus stations linked to the Tpilet network without a service charge.

 

Tallinn bus station

Lastekodu 46, 10144 Tallinn

Bus station open: 5.00 – 1.00

Ticket office:

Monday-Saturday 7.00 – 20.00

Sunday 8.00 – 20.00

Tartu bus station

Turu 2, 51014 Tartu

Bus station open: 6.00 – 21.00

Ticket office is open:

Monday – Thursday, Saturday 8.00 – 19.00
Friday 08.00 – 20.00
Sunday 9.00 – 19.00

Ticket sales for international bus lines: tel. +372 731 1300
Open: 9.00 -17.45 (break 13.00 – 13.30)

Haapsalu bus station

Raudtee 2, Haapsalu (Cargobus office)

Monday-Friday: 9.00 – 17.30
(break 13.00 – 14.00)

Jõhvi bus station

Narva mnt 8, 41536 Jõhvi (Cargobus office)

Open:
Monday-Friday 8.00 – 19.00
Saturday 9.00 – 18.00
Sunday 9.00 – 18.00

Narva bus station

Vaksali 25, 20308 Narva (Cargobus office)

Open:
Monday-Friday 8.00 – 19.00
Saturday-Sunday 9.00 – 18.00

Paide Cargobus office

Jaama 15 (Paide bus station)

Monday-Friday: 9.00 – 18.00
(break 13.00 – 14.00)

Pärnu Cargobus office

Pikk 13, 80010 Pärnu

Open:
Monday-Friday 8.00 – 19.30
Saturday 8.00 – 17.00
Sunday 9.00-17.00

Rakvere bus station

Laada 18a, 44310 Rakvere (Cargobus office)

Bus station open: 7.00 – 20.30
Ticket office is open: 7.30 – 18.00

Sillamäe bus station

Tallinna 9, 40233 Sillamäe (Cargobus office)

Open:
Monday-Friday 09.00 – 17.00
(break 12.00 – 12.30)

Valga bus station

Jaama pst 2, Valga (Cargobus office)

Open:
Monday to Friday 09.00 – 18.00
(break 13.00 – 14.00)

Viljandi bus station

Ilmarise 1, Viljandi

Open:
Monday to Friday 07.00 – 19.00
Saturday 7.00 – 17.00
Sunday 8.00 – 18.00

Võru bus station

Vilja 2, 65606 Võru (Cargobus office)

Open: 7.30 – 18.30